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Store Policy

Thank you for shopping with Velour Skin! We're thrilled to have you as a customer and are committed to providing exceptional products and service. To ensure a seamless shopping experience, please carefully review our store policies below.

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1. Ordering & Payment

  • Order Process: When you place an order, you will receive an order confirmation email. If you do not receive a confirmation within 24 hours, please reach out to us at info@velour-skin.com to ensure your order has been successfully processed.

  • Payment Methods: We accept payments via major credit cards (Visa, MasterCard, American Express) and other secure payment methods. All payments are processed securely to protect your personal and financial information.

  • Pricing: All prices are listed in USD and are subject to change without prior notice. Any price adjustments will be communicated before your order is processed.​​

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2. Shipping & Delivery

  • Shipping Locations: We offer shipping within the United States and internationally. Please be aware that international orders may be subject to customs duties, taxes, or additional charges, which are the responsibility of the customer.

  • Processing Time: Orders are typically processed within 1-3 business days. Please allow extra time during peak seasons or holidays.

  • Shipping Methods: We offer various shipping options depending on your location, including standard and expedited services. Once your order has shipped, you will receive a tracking number to monitor its progress.

  • Delivery Times: Delivery times vary depending on the chosen shipping method and your location. Standard shipping generally takes 3-5 business days, while expedited shipping takes 2-3 business days.

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3. Returns & Exchanges

  • No Returns for Sanitary Reasons: For the health and safety of our customers, Velour Skin does not accept returns or exchanges on any products due to sanitary reasons. This includes all skincare, body care, and intimate products, which cannot be returned once opened or used.

  • Defective or Damaged Items: If your item arrives damaged or defective, please contact our customer service team within 7 days of receipt. We will arrange for a full refund.

  • Exchanges: Due to our no-return policy for sanitary reasons, we do not offer exchanges. Please carefully check your order before finalizing your purchase.

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4. Damaged or Defective Items

  • Reporting Issues: If you receive a damaged or defective product, please contact us within 3 days of delivery with photos of the damage or defect. We will provide a full refund for the affected item.

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5. Customer Service

  • Contact Us: For inquiries regarding orders, products, or policies, our customer service team is here to help. Please contact us via email at info@velour-skin.com.

  • Response Time: We aim to respond to all customer inquiries within 24-48 hours during business days(excluding holidays).

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6. Privacy & Security

  • Privacy Policy: We take your privacy seriously. Any personal information you provide during your purchase will only be used for order processing and communication purposes. We do not share your information with third parties.

  • Security: We employ industry-standard security measures to ensure your personal and payment information is protected during transactions.

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7. Terms & Conditions

  • Agreement to Terms: By purchasing from Velour-Skin.com, you agree to our store policies. We reserve the right to update these policies as necessary, and any major changes will be communicated to our customers.

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Thank you for choosing Velour Skin! We value your trust and are dedicated to offering high-quality products in a secure and customer-friendly environment.

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